Privacy Policy

1. Who We Are

Throughout this policy:

• "Elkwood Studios", "Elkwood", "we", "us", or "our" refers to Elkwood Ltd operating as Elkwood Studios.
• "you" or "user" refers to visitors to our website or customers using our services.

2. Information We Collect

We collect information in several different ways depending on how you interact with our website.

Website Preview Information

When you use the Preview My Website feature we may ask for:

• Business name
• Industry
• Target location

This information is used only to generate a temporary demonstration website preview. The preview system works as follows:

• The website preview is generated dynamically
• The information is not stored in a database
• The preview is not visible to other users
• The preview is deleted when the browser session ends or the user leaves the page

This feature is provided for demonstration purposes only.

Client Account Information

If you create a client account we may collect:

• First name and last name
• Email address
• Password (stored securely in encrypted form)
• Business name
• Industry
• Target location
• Profile photo (optional)
• Community display name
• Messages sent within the client area

This information allows us to provide our services.

Consultation Information

During the website consultation process we may collect additional information such as:

• Business descriptions
• Services offered
• Logos or images
• Website preferences

This information is used only to build and customise your website.

Payment Information

Payments are processed securely by Stripe. Elkwood does not store your payment card details. Stripe may collect information necessary to process payments including:

• Billing name
• Billing address
• Payment card information

Stripe processes this data according to its own privacy policy.

Communications

If you contact us or use the client area messaging system, we may store:

• Messages sent to our team
• Support requests
• Communication history

This allows us to provide support and manage services.

3. How We Use Your Information

We use your information to:

• Create and manage client accounts
• Build and deliver websites
• Communicate about your website project
• Provide customer support
• Manage billing and subscriptions
• Operate the client community
• Improve our services
• Send service-related updates

4. Service Emails and Marketing

When you create a client account or purchase services from Elkwood, we may send you service-related emails including:

• Website build updates
• Responses to client messages
• Billing notifications
• Service announcements

We may occasionally send useful updates about:

• New Elkwood services
• Tools or resources for small businesses
• Blog articles or guides

You can opt out of marketing emails at any time using the unsubscribe link provided in the email. Service-related communications may still be sent where necessary to deliver the service.

5. Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• Approximate geographic location

This information helps us improve our website and services. Google Analytics uses cookies to collect this data.

6. Third-Party Service Providers

We use trusted third-party services to operate our platform. These may include:

These providers process data only as necessary to perform their services.

7. Data Storage and Security

We take reasonable measures to protect your information. These measures include:

• Secure hosting infrastructure
• Encrypted password storage
• Secure payment processing through Stripe
• Restricted access to internal systems

While we take steps to protect data, no online system can guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to provide our services. Client account information may be retained while your account remains active. Some data may be retained longer where required for:

• Legal obligations
• Accounting purposes
• Resolving disputes

9. Your Data Protection Rights

Under UK GDPR, you have rights including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to object to processing
• The right to request a copy of your data

To exercise these rights, please contact us at: info@elkwoodstudios.com

10. Cookies

Our website uses cookies to support functionality and analytics. For full details about cookies used on this website, please refer to our Cookie Policy.

11. Changes to This Policy

Elkwood may update this policy from time to time to reflect changes to our services, legal requirements, or operational practices.

When updates are made, the revised version will be published on the Elkwood Studios website with an updated revision date.

Where changes are significant, we may notify users through the website or by email.

Continued use of Elkwood services after changes have been published constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

info@elkwoodstudios.com

You may also wish to review our Terms of Service, Cookie Policy, Refund & Cancellation Policy and Community Guidelines.